{"id":9966596119650,"date":"2025-10-12T09:24:33","date_gmt":"2025-10-12T09:24:33","guid":{"rendered":"https:\/\/annika.jewelry\/?page_id=9966596119650"},"modified":"2026-01-23T12:32:59","modified_gmt":"2026-01-23T12:32:59","slug":"terms-conditions","status":"publish","type":"page","link":"https:\/\/annika.jewelry\/fr\/terms-conditions\/","title":{"rendered":"TERMS &amp; CONDITIONS"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"9966596119650\" class=\"elementor elementor-9966596119650\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6113816 e-flex e-con-boxed e-con e-parent\" data-id=\"6113816\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8f29660 elementor-widget elementor-widget-text-editor\" data-id=\"8f29660\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div style=\"max-width:680px;margin:0 auto;font-family:Inter,sans-serif;color:#4a453e;font-size:14px;line-height:1.75;\"><style>.annika-legal h6{font-size:14px !important;font-weight:600 !important;letter-spacing:1.5px !important;text-transform:uppercase !important;color:#1a1a18 !important;margin:40px 0 10px !important;}.annika-legal > h6:first-child{margin-top:0 !important;}.annika-legal p{margin:0 0 12px !important;font-size:14px !important;line-height:1.8 !important;color:#4a453e;}.annika-legal ul,.annika-legal ol{margin:0 0 14px !important;padding-left:20px !important;}.annika-legal li{margin:0 0 5px !important;}.annika-legal a{color:#1a1a18 !important;}(max-width:600px){.annika-legal p{font-size:13px !important;line-height:1.7 !important}.annika-legal h6{font-size:12px !important;letter-spacing:1px !important}}(max-width:768px){.annika-legal p{font-size:13px !important;line-height:1.7 !important}.annika-legal h6{font-size:11.5px !important;letter-spacing:1px !important}}<\/style><div class=\"annika-legal\"><h6>1. Informations g\u00e9n\u00e9rales<\/h6><p>MB Annika Retail (&#8220;we,&#8221; &#8220;our,&#8221; or &#8220;us&#8221;) is an online jewelry retailer registered within the European Union, registered at: \u017dvaig\u017ed\u017ei\u0173 g. 4, Radiki\u0173 k., LT-54347 Kauno r., Lithuania. Company code: 306978556. We operate in compliance with European Union consumer protection laws and the General Data Protection Regulation (GDPR). You can contact us at\u00a0<a href=\"mailto:info@annika.jewelry\" target=\"_blank\" rel=\"noopener\">info@annika.jewelry<\/a>\u00a0ou par t\u00e9l\u00e9phone au +370 615 42474.<\/p><h6>2. Informations sur les produits<\/h6><p>Nous mettons tout en \u0153uvre pour afficher aussi pr\u00e9cis\u00e9ment que possible les couleurs, caract\u00e9ristiques, sp\u00e9cifications et d\u00e9tails des produits disponibles sur notre site web. Cependant, nous ne pouvons garantir que l'affichage des couleurs sur votre \u00e9cran sera fid\u00e8le, et les images des produits sont fournies \u00e0 titre illustratif uniquement.<\/p><p>Veuillez noter que toutes les mesures et sp\u00e9cifications des produits sont approximatives. L'aspect des pierres naturelles peut varier par rapport aux images pr\u00e9sent\u00e9es.<\/p><h6>3. Prix et devise<\/h6><p>Tous les prix sur notre site web sont indiqu\u00e9s uniquement en euros (\u20ac). La facturation finale sera effectu\u00e9e en euros lors du paiement.<\/p><p>Des taux de change de votre banque locale ou de votre fournisseur de carte de cr\u00e9dit peuvent s'appliquer si votre mode de paiement n'est pas libell\u00e9 en euros. Toute conversion de devise sera effectu\u00e9e par votre prestataire de paiement selon ses conditions g\u00e9n\u00e9rales.<\/p><h6>4. Commandes et paiement<\/h6><p>En passant une commande, vous faites une offre d'achat de produits. Nous nous r\u00e9servons le droit de refuser ou d'annuler toute commande pour quelque raison que ce soit, \u00e0 notre seule discr\u00e9tion.<\/p><p>Le paiement peut \u00eatre effectu\u00e9 selon les m\u00e9thodes suivantes :<\/p><ul><li><p>Stripe<\/p><\/li><li><p>Carte de cr\u00e9dit\/d\u00e9bit (Visa, Mastercard)<\/p><\/li><li><p>PayPal<\/p><\/li><li><p class=\" translation-block\">Apple Pay<\/p><\/li><\/ul><p>Tous les paiements sont trait\u00e9s en toute s\u00e9curit\u00e9 par nos prestataires de services de paiement, conform\u00e9ment \u00e0 la directive sur les services de paiement 2 (DSP2) et aux exigences d'authentification forte du client (SCA). Nous ne stockons pas les informations compl\u00e8tes de carte de cr\u00e9dit sur nos serveurs.<\/p><h6>5. Livraison et exp\u00e9dition<\/h6><p>Nous livrons dans tous les \u00c9tats membres de l'Union europ\u00e9enne. Les d\u00e9lais de livraison estim\u00e9s sont les suivants :<\/p><ul><li><p>Standard Shipping: 3-5 business days<\/p><\/li><li><p>Express Shipping: 1-2 business days<\/p><\/li><\/ul><p>Les d\u00e9lais de livraison sont des estimations et ne sont pas garantis. Des retards peuvent survenir en raison des proc\u00e9dures de d\u00e9douanement ou d'autres circonstances ind\u00e9pendantes de notre volont\u00e9.<\/p><p>Toutes les commandes sont exp\u00e9di\u00e9es avec suivi et assurance inclus sans frais suppl\u00e9mentaires. Nos pratiques d'exp\u00e9dition sont conformes \u00e0 la r\u00e9glementation de l'UE sur la livraison transfrontali\u00e8re de colis.<\/p><h6>6. VAT AND TAXES<\/h6><p>We charge a standard VAT rate of 21% on all purchases, regardless of the destination country within the EU. This VAT is included in the displayed prices and will be clearly itemized on your invoice. We comply with all One-Stop Shop (OSS) VAT reporting requirements for EU cross-border sales.<\/p><h6>7. Retours et remboursements<\/h6><p>Vous avez le droit d'annuler votre commande dans un d\u00e9lai de 14 jours \u00e0 compter de la r\u00e9ception du produit, sans avoir \u00e0 justifier de motif, conform\u00e9ment \u00e0 la directive europ\u00e9enne 2011\/83\/UE relative aux droits des consommateurs.<\/p><p>En tant qu'avantage client suppl\u00e9mentaire, nous prolongeons ce d\u00e9lai de r\u00e9tractation \u00e0 un total de 30 jours (droit de r\u00e9tractation standard de 14 jours de l'UE plus une p\u00e9riode suppl\u00e9mentaire de 16 jours). Pour exercer votre droit de r\u00e9tractation, vous devez nous en informer par e-mail \u00e0\u00a0<a href=\"mailto:info@annika.jewelry\" target=\"_blank\" rel=\"noopener\">info@annika.jewelry<\/a>\u00a0ou en utilisant le formulaire de retour inclus dans votre commande. Vous devez ensuite nous retourner les produits dans les 14 jours suivant la notification de l'annulation.<\/p><p>Les conditions suivantes s'appliquent aux retours :<\/p><ul><li><p>Les produits doivent \u00eatre non port\u00e9s, non endommag\u00e9s et dans leur emballage d'origine<\/p><\/li><li><p>Les articles sur mesure ou personnalis\u00e9s ne peuvent pas \u00eatre retourn\u00e9s, sauf s'ils sont d\u00e9fectueux<\/p><\/li><li><p>Les frais de retour sont \u00e0 la charge du client, sauf si le produit est d\u00e9fectueux<\/p><\/li><\/ul><p>Les remboursements seront trait\u00e9s dans un d\u00e9lai de 14 jours \u00e0 compter de la r\u00e9ception du produit retourn\u00e9 ou de la preuve d'exp\u00e9dition du retour, selon la premi\u00e8re \u00e9ventualit\u00e9. Les remboursements seront effectu\u00e9s via le m\u00eame mode de paiement utilis\u00e9 pour l'achat.<\/p><h6>8. WARRANTY<\/h6><p>All our products come with a 2-year legal guarantee of conformity under EU consumer law. This warranty covers manufacturing defects. The warranty does not cover damage resulting from normal wear and tear, accidents, or improper use\/care.<\/p><h6>9. PRIVACY POLICY<\/h6><p>Our collection and use of your personal information is governed by our Privacy Policy, which can be viewed on our website. We process all personal data in accordance with the General Data Protection Regulation (GDPR) (EU) 2016\/679.<\/p><h6>10. Propri\u00e9t\u00e9 intellectuelle<\/h6><p>Tout le contenu de notre site web, y compris les textes, graphiques, logos, ic\u00f4nes de boutons, images, clips audio, t\u00e9l\u00e9chargements num\u00e9riques et logiciels, est la propri\u00e9t\u00e9 d'Annika Retail ou de ses fournisseurs de contenu et est prot\u00e9g\u00e9 par les lois de l'Union europ\u00e9enne et les lois internationales sur le droit d'auteur.<\/p><h6>11. GOVERNING LAW<\/h6><p>Les pr\u00e9sentes conditions g\u00e9n\u00e9rales sont r\u00e9gies et interpr\u00e9t\u00e9es conform\u00e9ment au droit de l'Union europ\u00e9enne. Tout litige relatif \u00e0 ces conditions g\u00e9n\u00e9rales rel\u00e8ve de la juridiction de l'\u00c9tat membre de l'UE dans lequel vous \u00eates domicili\u00e9. Les consommateurs b\u00e9n\u00e9ficient de la protection des dispositions imp\u00e9ratives de la loi du pays dans lequel ils ont leur r\u00e9sidence habituelle.<\/p><h6>12. Modifications des conditions<\/h6><p>We reserve the right to modify these terms and conditions at any time. Changes will be effective immediately upon posting to the website. Your continued use of the website after any changes indicates your acceptance of the modified terms.<\/p><h6>13. COOKIE POLICY<\/h6><p>Notre site web utilise des cookies et des technologies similaires pour am\u00e9liorer votre exp\u00e9rience de navigation. En utilisant notre site web, vous consentez \u00e0 notre utilisation des cookies conform\u00e9ment \u00e0 notre politique en mati\u00e8re de cookies. Nous utilisons \u00e0 la fois des cookies n\u00e9cessaires, essentiels au bon fonctionnement du site, et des cookies de performance\/analyse qui nous aident \u00e0 comprendre comment les visiteurs interagissent avec notre site. Vous pouvez modifier vos pr\u00e9f\u00e9rences en mati\u00e8re de cookies \u00e0 tout moment via notre gestionnaire de consentement aux cookies disponible sur notre site.<\/p><h6>14. GDPR COMPLIANCE<\/h6><p>In compliance with the General Data Protection Regulation (GDPR), we respect and protect your right to privacy and the protection of your personal data. We only collect personal data that is necessary for providing our services and with your explicit consent. You have the right to access, rectify, erase, restrict processing, object to processing, and data portability of your personal information. To exercise these rights, please contact us at\u00a0<a href=\"mailto:info@annika.jewelry\" target=\"_blank\" rel=\"noopener\">info@annika.jewelry<\/a>. Nous mettons en \u0153uvre des mesures techniques et organisationnelles appropri\u00e9es pour garantir la s\u00e9curit\u00e9 de vos donn\u00e9es personnelles.<\/p><p>\u00a9 2025 Annika Retail. Tous droits r\u00e9serv\u00e9s<\/p><hr data-start=\"2298\" data-end=\"2301\" \/><p data-start=\"343\" data-end=\"400\">\u00a0<\/p><\/div><\/div>\n\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>1. GENERAL INFORMATION MB Annika Retail (&#8220;we,&#8221; &#8220;our,&#8221; or &#8220;us&#8221;) is an online jewelry retailer registered within the European Union, registered at: \u017dvaig\u017ed\u017ei\u0173 g. 4, Radiki\u0173 k., LT-54347 Kauno r., Lithuania. Company code: 306978556. We operate in compliance with European Union consumer protection laws and the General Data Protection Regulation (GDPR). You can contact us at\u00a0info@annika.jewelry\u00a0or by phone at +370 615 42474. \u00a0 2. PRODUCT INFORMATION We make every effort to display as accurately as possible the colors, features, specifications, and details of the products available on our website. However, we cannot guarantee that your computer&#8217;s display of any color will be accurate, and product images are for illustrative purposes only. Please note that all product measurements and specifications are approximate. Natural stones may vary in appearance from the images shown. \u00a0 3. PRICES AND CURRENCY All prices on our website are shown in Euros (\u20ac) only. The final billing will be processed in Euros at checkout. Currency exchange rates for your local bank or credit card provider may apply if your payment method is not denominated in Euros. Any currency conversion will be handled by your payment provider according to their terms and conditions. \u00a0 4. ORDERS AND PAYMENT By placing an order, you are making an offer to purchase products. We reserve the right to refuse or cancel any orders for any reason at our sole discretion. Payment can be made using the following methods: Stripe Credit\/Debit Card (Visa, Mastercard) PayPal Apple Pay All payments are processed securely through our payment service providers in compliance with the Payment Services Directive 2 (PSD2) and Strong Customer Authentication (SCA) requirements. We do not store complete credit card information on our servers. \u00a0 5. DELIVERY AND SHIPPING We deliver to all European Union member states. Estimated delivery times are as follows: Standard Shipping: 3-5 business days Express Shipping: 1-2 business days Delivery times are estimates and not guaranteed. Delays may occur due to customs clearance procedures or other circumstances beyond our control. All orders are shipped with tracking and insurance included at no extra cost. Our shipping practices comply with EU cross-border parcel delivery regulations. \u00a0 6. VAT AND TAXES All prices displayed on our website include VAT. For deliveries within the European Union, VAT is calculated based on your shipping destination country in compliance with the One-Stop Shop (OSS) regulations. The applicable VAT rate and amount will be clearly shown at checkout and itemized on your invoice. We are registered for VAT in Lithuania and comply with all One-Stop Shop (OSS) VAT reporting requirements for EU cross-border sales. \u00a0 7. RETURNS AND REFUNDS You have the right to cancel your order within 14 days of receiving the product, without giving any reason, in accordance with the EU Consumer Rights Directive 2011\/83\/EU. As an additional customer benefit, we extend this cancellation period to a total of 30 days (standard 14-day EU right of withdrawal plus an additional 16 day period). To exercise your right of cancellation, you must inform us by email at\u00a0info@annika.jewelry\u00a0or by using the return form included with your order. You must then return the products to us within 14 days of notifying us of the cancellation. The following conditions apply to returns: Products must be unworn, undamaged, and in their original packaging Custom-made or personalized items cannot be returned unless faulty Return shipping costs are the responsibility of the customer unless the product is faulty Refunds will be processed within 14 days of receiving the returned product or proof of return shipment, whichever is earlier. Refunds will be made using the same payment method used for the purchase. \u00a0 8. WARRANTY All our products come with a 2-year legal guarantee of conformity under EU consumer law. This warranty covers manufacturing defects. The warranty does not cover damage resulting from normal wear and tear, accidents, or improper use\/care. \u00a0 9. PRIVACY POLICY Our collection and use of your personal information is governed by our Privacy Policy, which can be viewed on our website. We process all personal data in accordance with the General Data Protection Regulation (GDPR) (EU) 2016\/679. \u00a0 10. INTELLECTUAL PROPERTY All content on our website, including text, graphics, logos, button icons, images, audio clips, digital downloads, and software, is the property of Annika Retail or its content suppliers and is protected by European Union and international copyright laws. \u00a0 11. GOVERNING LAW These terms and conditions are governed by and construed in accordance with European Union law. Any disputes relating to these terms and conditions shall be subject to the jurisdiction of the EU member state where you are domiciled. Consumers benefit from the protection of the mandatory provisions of the law of the country in which they have their habitual residence. \u00a0 12. CHANGES TO TERMS We reserve the right to modify these terms and conditions at any time. Changes will be effective immediately upon posting to the website. Your continued use of the website after any changes indicates your acceptance of the modified terms. \u00a0 13. COOKIE POLICY Our website uses cookies and similar technologies to enhance your browsing experience. By using our website, you consent to our use of cookies in accordance with our Cookie Policy. We use both necessary cookies that are essential for the website to function properly and performance\/analytics cookies that help us understand how visitors interact with our website. You can modify your cookie preferences at any time through our Cookie Consent Manager available on our website. \u00a0 14. GDPR COMPLIANCE In compliance with the General Data Protection Regulation (GDPR), we respect and protect your right to privacy and the protection of your personal data. We only collect personal data that is necessary for providing our services and with your explicit consent. You have the right to access, rectify, erase, restrict processing, object to processing, and data portability of your personal information. To exercise these rights, please contact us at\u00a0info@annika.jewelry. We implement appropriate technical and organizational measures to ensure the security of your personal data. \u00a0 \u00a0 \u00a9 [&hellip;]<\/p>\n","protected":false},"author":8,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_glsr_average":0,"_glsr_ranking":0,"_glsr_reviews":0,"footnotes":""},"class_list":["post-9966596119650","page","type-page","status-publish","hentry","post-no-thumbnail"],"_links":{"self":[{"href":"https:\/\/annika.jewelry\/fr\/wp-json\/wp\/v2\/pages\/9966596119650","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/annika.jewelry\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/annika.jewelry\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/annika.jewelry\/fr\/wp-json\/wp\/v2\/users\/8"}],"replies":[{"embeddable":true,"href":"https:\/\/annika.jewelry\/fr\/wp-json\/wp\/v2\/comments?post=9966596119650"}],"version-history":[{"count":9,"href":"https:\/\/annika.jewelry\/fr\/wp-json\/wp\/v2\/pages\/9966596119650\/revisions"}],"predecessor-version":[{"id":9966596125784,"href":"https:\/\/annika.jewelry\/fr\/wp-json\/wp\/v2\/pages\/9966596119650\/revisions\/9966596125784"}],"wp:attachment":[{"href":"https:\/\/annika.jewelry\/fr\/wp-json\/wp\/v2\/media?parent=9966596119650"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}