{"id":9966596119634,"date":"2025-10-12T09:16:36","date_gmt":"2025-10-12T09:16:36","guid":{"rendered":"https:\/\/annika.jewelry\/?page_id=9966596119634"},"modified":"2026-07-22T14:16:32","modified_gmt":"2026-07-22T14:16:32","slug":"returns","status":"publish","type":"page","link":"https:\/\/annika.jewelry\/de\/returns\/","title":{"rendered":"RETURNS &amp; REFUNDS"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"9966596119634\" class=\"elementor elementor-9966596119634\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6bc253f e-flex e-con-boxed e-con e-parent\" data-id=\"6bc253f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-da97909 elementor-widget elementor-widget-text-editor\" data-id=\"da97909\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<style>@media(max-width:768px){.annika-returns-doc,.annika-returns-doc p{font-size:13px !important;line-height:1.7 !important}.annika-returns-doc h3{font-size:12px !important}}<\/style><div class=\"annika-returns-doc\" style=\"max-width:680px;margin:0 auto;font-family:Inter,sans-serif;color:#4a453e;font-size:14px;line-height:1.75;\">\n<p style=\"margin:0 0 6px;\">We want you to love the jewelry you get from us. If something isn&rsquo;t right, we&rsquo;ve made returning it as simple as possible.<\/p>\n\n<h3 style=\"font-size:14px;font-weight:600;letter-spacing:1.5px;text-transform:uppercase;color:#1a1a18;margin:44px 0 10px;\">How long do I have to return?<\/h3>\n<p style=\"margin:0;\">You have 30 days from delivery to return your items. This includes the standard 14-day EU cooling-off period, plus an extra 16 days &mdash; because we want you to be completely happy with your purchase.<\/p>\n\n<h3 style=\"font-size:14px;font-weight:600;letter-spacing:1.5px;text-transform:uppercase;color:#1a1a18;margin:44px 0 10px;\">Starting your return<\/h3>\n<p style=\"margin:0 0 18px;\">Ready to return something? The easiest way is to fill out our online return form &mdash; it guides you through everything in just a few steps:<\/p>\n<p style=\"margin:0 0 18px;\"><a href=\"\/return-request\/\" style=\"display:inline-block;background:#1a1a18;color:#ffffff;padding:14px 34px;text-decoration:none;font-size:12px;letter-spacing:1.5px;text-transform:uppercase;\">Start your return &rarr;<\/a><\/p>\n<p style=\"margin:0;\">Prefer email? Write to <a href=\"mailto:info@annika.jewelry\" style=\"color:#1a1a18;\">info@annika.jewelry<\/a> with your order number and the items you&rsquo;d like to return. Then pack your items carefully (original packaging works best) and ship them to the address we confirm. Just let us know within the 30-day window, and send the items back within 14 days after that.<\/p>\n\n<h3 style=\"font-size:14px;font-weight:600;letter-spacing:1.5px;text-transform:uppercase;color:#1a1a18;margin:44px 0 10px;\">What can I return?<\/h3>\n<p style=\"margin:0 0 8px;\">We accept returns when:<\/p>\n<ul style=\"margin:0;padding-left:20px;\"><li>Items are unworn and in perfect condition<\/li><li>Tags and protective coverings are still attached<\/li><li>You&rsquo;ve included all packaging, certificates, and documentation<\/li><\/ul>\n\n<h3 style=\"font-size:14px;font-weight:600;letter-spacing:1.5px;text-transform:uppercase;color:#1a1a18;margin:44px 0 10px;\">What about shipping costs?<\/h3>\n<p style=\"margin:0;\">You&rsquo;ll cover the return shipping costs unless we made a mistake (like sending the wrong item, or if something arrived damaged). Tip: use a tracked shipping service so we can both follow your return&rsquo;s journey.<\/p>\n\n<h3 style=\"font-size:14px;font-weight:600;letter-spacing:1.5px;text-transform:uppercase;color:#1a1a18;margin:44px 0 10px;\">Things we can&rsquo;t take back<\/h3>\n<p style=\"margin:0 0 8px;\">A few exceptions to our return policy:<\/p>\n<ul style=\"margin:0;padding-left:20px;\"><li>Custom or personalized jewelry<\/li><li>Items with broken hygiene seals<\/li><li>Digital products or gift cards<\/li><li>Items marked as &ldquo;final sale&rdquo;<\/li><\/ul>\n\n<h3 style=\"font-size:14px;font-weight:600;letter-spacing:1.5px;text-transform:uppercase;color:#1a1a18;margin:44px 0 10px;\">Getting your money back<\/h3>\n<p style=\"margin:0 0 8px;\">After we receive your return, we&rsquo;ll inspect the items, email you to confirm your refund is approved, and process it within 14 days. You&rsquo;ll be refunded through the same payment method you used. If you return your entire order, we&rsquo;ll refund both the item price and standard shipping.<\/p>\n\n<h3 style=\"font-size:14px;font-weight:600;letter-spacing:1.5px;text-transform:uppercase;color:#1a1a18;margin:44px 0 10px;\">Want something different instead?<\/h3>\n<p style=\"margin:0;\">For a different size or style, the fastest way is to return your current item using this policy and place a new order for what you&rsquo;d like. This gets your new jewelry to you as quickly as possible.<\/p>\n\n<h3 style=\"font-size:14px;font-weight:600;letter-spacing:1.5px;text-transform:uppercase;color:#1a1a18;margin:44px 0 10px;\">Received something damaged?<\/h3>\n<p style=\"margin:0;\">If your jewelry arrives damaged or defective, email us within 48 hours with photos showing the issue. We&rsquo;ll arrange a return and either refund or replace it at no cost to you.<\/p>\n\n<h3 style=\"font-size:14px;font-weight:600;letter-spacing:1.5px;text-transform:uppercase;color:#1a1a18;margin:44px 0 10px;\">Still waiting for your refund?<\/h3>\n<p style=\"margin:0;\">If it&rsquo;s been more than 21 days since we confirmed your refund, check with your bank or card company first &mdash; refunds can take time to appear. If it&rsquo;s still not showing, email us and we&rsquo;ll look into it.<\/p>\n\n<h3 style=\"font-size:14px;font-weight:600;letter-spacing:1.5px;text-transform:uppercase;color:#1a1a18;margin:44px 0 10px;\">Need more help?<\/h3>\n<p style=\"margin:0 0 40px;\">Have questions? Just email our friendly team at <a href=\"mailto:info@annika.jewelry\" style=\"color:#1a1a18;\">info@annika.jewelry<\/a>.<\/p>\n\n<p style=\"margin:0;color:#9a9184;font-size:12px;border-top:1px solid #ece7df;padding-top:20px;\">&copy; 2026 Annika. All rights reserved.<\/p>\n<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>WE&#8217;RE HERE TO HELP We want you to love your jewelry you got from us. If something isn&#8217;t right, we&#8217;ve made returning items as simple as possible. \u00a0 HOW LONG DO I HAVE TO RETURN? You have 30 days from delivery to return your items. This includes the standard 14-day EU cooling-off period plus an extra 16 days because we want you to be completely happy with your purchase. \u00a0 STARTING YOUR RETURN Ready to return something? Here&#8217;s how: Email us at info@annika.jewelry with your order number Tell us which items you&#8217;re returning and why We&#8217;ll send you a return form and instructions Pack up your items carefully (original packaging works best) Include the completed return form Ship it to the address we provide Remember to let us know within the 30-day window, and then ship your items back within 14 days after that. \u00a0 WHAT CAN I RETURN? We accept returns when: Items are unworn and in perfect condition Tags and protective coverings are still attached You&#8217;ve included all packaging, certificates, and documentation \u00a0 WHAT ABOUT SHIPPING COSTS? You&#8217;ll need to cover the return shipping costs unless we made a mistake (like sending the wrong item or if something arrived damaged). Pro tip: Use a tracked shipping service so we can both follow your return&#8217;s journey. \u00a0 THINGS WE CAN&#8217;T TAKE BACK A few exceptions to our return policy: Custom or personalized jewelry Items with broken hygiene seals Digital products or gift cards Items marked as &#8220;final sale&#8221; \u00a0 GETTING YOUR MONEY BACK After we receive your return, we&#8217;ll: Inspect the items Email you to confirm your refund is approved Process your refund within 14 days You&#8217;ll receive your refund through the same payment method you used to buy the item. We&#8217;ll refund both the item price and standard shipping if you&#8217;re returning your entire order. \u00a0 WANT SOMETHING DIFFERENT INSTEAD? If you&#8217;d like a different size or style, the fastest way is to: Return your current item using this policy Place a new order for what you want This gets your new jewelry to you as quickly as possible. \u00a0 RECEIVED SOMETHING DAMAGED? If your jewelry arrives damaged or defective: Email us within 48 hours Send photos showing the issue We&#8217;ll arrange a return and either refund or replace it at no cost to you \u00a0 STILL WAITING FOR YOUR REFUND? If it&#8217;s been more than 21 days since we confirmed your refund: Check with your bank or credit card company first (sometimes refunds take time to appear) If it&#8217;s still not showing up, email us. \u00a0 NEED MORE HELP? Have questions? Just email our friendly team at info@annika.jewelry. \u00a9 2025 Annika Retail. All rights reserved.<\/p>","protected":false},"author":8,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_glsr_average":0,"_glsr_ranking":0,"_glsr_reviews":0,"footnotes":""},"class_list":["post-9966596119634","page","type-page","status-publish","hentry","post-no-thumbnail"],"_links":{"self":[{"href":"https:\/\/annika.jewelry\/de\/wp-json\/wp\/v2\/pages\/9966596119634","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/annika.jewelry\/de\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/annika.jewelry\/de\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/annika.jewelry\/de\/wp-json\/wp\/v2\/users\/8"}],"replies":[{"embeddable":true,"href":"https:\/\/annika.jewelry\/de\/wp-json\/wp\/v2\/comments?post=9966596119634"}],"version-history":[{"count":23,"href":"https:\/\/annika.jewelry\/de\/wp-json\/wp\/v2\/pages\/9966596119634\/revisions"}],"predecessor-version":[{"id":9966596123999,"href":"https:\/\/annika.jewelry\/de\/wp-json\/wp\/v2\/pages\/9966596119634\/revisions\/9966596123999"}],"wp:attachment":[{"href":"https:\/\/annika.jewelry\/de\/wp-json\/wp\/v2\/media?parent=9966596119634"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}