{"id":9966596119634,"date":"2025-10-12T09:16:36","date_gmt":"2025-10-12T09:16:36","guid":{"rendered":"https:\/\/annika.jewelry\/?page_id=9966596119634"},"modified":"2026-07-22T14:16:32","modified_gmt":"2026-07-22T14:16:32","slug":"returns","status":"publish","type":"page","link":"https:\/\/annika.jewelry\/cs\/returns\/","title":{"rendered":"VR\u00c1CEN\u00cd &amp; REKLAMACE"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"9966596119634\" class=\"elementor elementor-9966596119634\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6bc253f e-flex e-con-boxed e-con e-parent\" data-id=\"6bc253f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-da97909 elementor-widget elementor-widget-text-editor\" data-id=\"da97909\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<style>@media(max-width:768px){.annika-returns-doc,.annika-returns-doc p{font-size:13px !important;line-height:1.7 !important}.annika-returns-doc h3{font-size:12px !important}}<\/style><div class=\"annika-returns-doc\" style=\"max-width:680px;margin:0 auto;font-family:Inter,sans-serif;color:#4a453e;font-size:14px;line-height:1.75;\">\n<p style=\"margin:0 0 6px;\">Chceme, abyste si \u0161perky od n\u00e1s zamilovali. Pokud n\u011bco nesed\u00ed, vr\u00e1cen\u00ed jsme ud\u011blali co nejjednodu\u0161\u0161\u00ed.<\/p>\n\n<h3 style=\"font-size:14px;font-weight:600;letter-spacing:1.5px;text-transform:uppercase;color:#1a1a18;margin:44px 0 10px;\">Jak dlouho m\u00e1m na vr\u00e1cen\u00ed?<\/h3>\n<p style=\"margin:0;\">Na vr\u00e1cen\u00ed m\u00e1te 30 dn\u016f od doru\u010den\u00ed. Zahrnuje to standardn\u00ed 14denn\u00ed pr\u00e1vo EU na odstoupen\u00ed od smlouvy a dal\u0161\u00edch 16 dn\u016f nav\u00edc, proto\u017ee n\u00e1m z\u00e1le\u017e\u00ed na tom, abyste byli s n\u00e1kupem \u00fapln\u011b spokojen\u00ed.<\/p>\n\n<h3 style=\"font-size:14px;font-weight:600;letter-spacing:1.5px;text-transform:uppercase;color:#1a1a18;margin:44px 0 10px;\">Jak zah\u00e1jit vr\u00e1cen\u00ed<\/h3>\n<p style=\"margin:0 0 18px;\">Chcete n\u011bco vr\u00e1tit? Nejjednodu\u0161\u0161\u00ed je vyplnit online formul\u00e1\u0159 pro vr\u00e1cen\u00ed, provede v\u00e1s v\u0161\u00edm v n\u011bkolika kroc\u00edch:<\/p>\n<p style=\"margin:0 0 18px;\"><a href=\"\/cs\/return-request\/\" style=\"display:inline-block;background:#1a1a18;color:#ffffff;padding:14px 34px;text-decoration:none;font-size:12px;letter-spacing:1.5px;text-transform:uppercase;\">Zah\u00e1jit vr\u00e1cen\u00ed &rarr;<\/a><\/p>\n<p style=\"margin:0;\">Rad\u0161i e-mailem? Napi\u0161te na <a href=\"mailto:info@annika.jewelry\" style=\"color:#1a1a18;\">info@annika.jewelry<\/a> a uve\u010fte \u010d\u00edslo objedn\u00e1vky a kter\u00e9 zbo\u017e\u00ed chcete vr\u00e1tit. Potom zbo\u017e\u00ed opatrn\u011b zabalte (nejl\u00e9pe do origin\u00e1ln\u00edho obalu) a po\u0161lete na n\u00ed\u017ee uvedenou adresu pro vr\u00e1cen\u00ed. Sta\u010d\u00ed n\u00e1m d\u00e1t v\u011bd\u011bt do 30 dn\u016f a zbo\u017e\u00ed odeslat do 14 dn\u016f po ozn\u00e1men\u00ed.<\/p>\n\n<h3 style=\"font-size:14px;font-weight:600;letter-spacing:1.5px;text-transform:uppercase;color:#1a1a18;margin:44px 0 10px;\">Kam m\u00e1m vr\u00e1cen\u00e9 zbo\u017e\u00ed poslat?<\/h3>\n<p style=\"margin:0 0 10px;\">Dejte n\u00e1m v\u011bd\u011bt do 30 dn\u016f od doru\u010den\u00ed a zbo\u017e\u00ed po\u0161lete na adresu:<\/p>\n<p style=\"margin:0 0 10px;padding:16px 18px;background:#faf8f5;border:1px solid #ece7df;line-height:1.6;\"><strong style=\"color:#1a1a18;\">ANNIKA \/ LOGISMART<\/strong><br>\nGalin&#279;s g. 1<br>\nGalin&#279;<br>\nLitva<br>\nLitva<\/p>\n<p style=\"margin:0;\">Do z\u00e1silky pros\u00edm p\u0159ilo\u017ete \u010d\u00edslo objedn\u00e1vky, abychom vr\u00e1cen\u00ed dok\u00e1zali identifikovat. Toto je adresa na\u0161eho skladu a li\u0161\u00ed se od registra\u010dn\u00ed adresy firmy uveden\u00e9 v doln\u00ed \u010d\u00e1sti t\u00e9to str\u00e1nky.<\/p>\n\n<h3 style=\"font-size:14px;font-weight:600;letter-spacing:1.5px;text-transform:uppercase;color:#1a1a18;margin:44px 0 10px;\">Co mohu vr\u00e1tit?<\/h3>\n<p style=\"margin:0 0 8px;\">Vr\u00e1cen\u00ed zbo\u017e\u00ed p\u0159ij\u00edm\u00e1me, pokud:<\/p>\n<ul style=\"margin:0;padding-left:20px;\"><li>Zbo\u017e\u00ed nebylo no\u0161eno a je v perfektn\u00edm stavu<\/li><li>Visa\u010dky a ochrann\u00e9 f\u00f3lie jsou st\u00e1le p\u0159ipevn\u011bny<\/li><li>P\u0159ilo\u017eili jste cel\u00fd obal, certifik\u00e1ty a dokumentaci<\/li><\/ul>\n\n<h3 style=\"font-size:14px;font-weight:600;letter-spacing:1.5px;text-transform:uppercase;color:#1a1a18;margin:44px 0 10px;\">Kdo plat\u00ed dopravu?<\/h3>\n<p style=\"margin:0;\">N\u00e1klady na vr\u00e1cen\u00ed hrad\u00edte vy, pokud chyba nebyla na na\u0161\u00ed stran\u011b (nap\u0159\u00edklad jsme poslali jin\u00e9 zbo\u017e\u00ed nebo p\u0159i\u0161lo po\u0161kozen\u00e9). Tip: zvolte dopravu se sledov\u00e1n\u00edm z\u00e1silky, abychom oba vid\u011bli, kde se vr\u00e1cen\u00ed nach\u00e1z\u00ed.<\/p>\n\n<h3 style=\"font-size:14px;font-weight:600;letter-spacing:1.5px;text-transform:uppercase;color:#1a1a18;margin:44px 0 10px;\">Co zp\u011bt vz\u00edt nem\u016f\u017eeme<\/h3>\n<p style=\"margin:0 0 8px;\">Na\u0161e z\u00e1sady vr\u00e1cen\u00ed se nevztahuj\u00ed na:<\/p>\n<ul style=\"margin:0;padding-left:20px;\"><li>\u0160perky zhotoven\u00e9 na zak\u00e1zku nebo personalizovan\u00e9 \u0161perky<\/li><li>Zbo\u017e\u00ed s poru\u0161enou hygienickou ochrannou pe\u010det\u00ed<\/li><li>Digit\u00e1ln\u00ed produkty nebo d\u00e1rkov\u00e9 poukazy<\/li><li>Zbo\u017e\u00ed ozna\u010den\u00e9 jako &bdquo;kone\u010dn\u00fd v\u00fdprodej&ldquo;<\/li><\/ul>\n\n<h3 style=\"font-size:14px;font-weight:600;letter-spacing:1.5px;text-transform:uppercase;color:#1a1a18;margin:44px 0 10px;\">Kdy dostanu pen\u00edze zp\u011bt?<\/h3>\n<p style=\"margin:0 0 8px;\">Po p\u0159ijet\u00ed vr\u00e1cen\u00e9 z\u00e1silky zbo\u017e\u00ed zkontrolujeme, e-mailem potvrd\u00edme, \u017ee vr\u00e1cen\u00ed pen\u011bz schvalujeme, a do 14 dn\u016f ho vy\u0159\u00edd\u00edme. Pen\u00edze vr\u00e1t\u00edme stejn\u00fdm zp\u016fsobem platby, jak\u00fd jste pou\u017eili. Pokud vrac\u00edte celou objedn\u00e1vku, vr\u00e1t\u00edme i cenu zbo\u017e\u00ed i standardn\u00ed dopravu.<\/p>\n\n<h3 style=\"font-size:14px;font-weight:600;letter-spacing:1.5px;text-transform:uppercase;color:#1a1a18;margin:44px 0 10px;\">Chcete n\u011bco jin\u00e9ho?<\/h3>\n<p style=\"margin:0;\">Pokud chcete jinou velikost nebo jin\u00fd model, nejrychlej\u0161\u00ed je vr\u00e1tit st\u00e1vaj\u00edc\u00ed zbo\u017e\u00ed podle t\u011bchto pravidel a zadat novou objedn\u00e1vku. Takto se k v\u00e1m nov\u00fd \u0161perk dostane co nejd\u0159\u00edv.<\/p>\n\n<h3 style=\"font-size:14px;font-weight:600;letter-spacing:1.5px;text-transform:uppercase;color:#1a1a18;margin:44px 0 10px;\">P\u0159i\u0161lo zbo\u017e\u00ed po\u0161kozen\u00e9?<\/h3>\n<p style=\"margin:0;\">Pokud \u0161perk doraz\u00ed po\u0161kozen\u00fd nebo vadn\u00fd, napi\u0161te n\u00e1m do 48 hodin a p\u0159ilo\u017ete fotografie, na kter\u00fdch je vada vid\u011bt. Vr\u00e1cen\u00ed za\u0159\u00edd\u00edme a pen\u00edze vr\u00e1t\u00edme nebo zbo\u017e\u00ed vym\u011bn\u00edme bez jak\u00fdchkoli n\u00e1klad\u016f pro v\u00e1s.<\/p>\n\n<h3 style=\"font-size:14px;font-weight:600;letter-spacing:1.5px;text-transform:uppercase;color:#1a1a18;margin:44px 0 10px;\">Pen\u00edze st\u00e1le nep\u0159i\u0161ly?<\/h3>\n<p style=\"margin:0;\">Pokud od potvrzen\u00ed vr\u00e1cen\u00ed pen\u011bz uplynulo v\u00edc ne\u017e 21 dn\u016f, zkontrolujte to nejd\u0159\u00edv u sv\u00e9 banky nebo vydavatele karty, p\u0159evody se n\u011bkdy zdr\u017e\u00ed. Pokud pen\u00edze st\u00e1le nevid\u00edte, napi\u0161te n\u00e1m a zjist\u00edme to.<\/p>\n\n<h3 style=\"font-size:14px;font-weight:600;letter-spacing:1.5px;text-transform:uppercase;color:#1a1a18;margin:44px 0 10px;\">Pot\u0159ebujete pomoc?<\/h3>\n<p style=\"margin:0 0 40px;\">M\u00e1te dotazy? Napi\u0161te na\u0161emu t\u00fdmu na <a href=\"mailto:info@annika.jewelry\" style=\"color:#1a1a18;\">info@annika.jewelry<\/a>.<\/p>\n\n<p style=\"margin:0 0 12px;color:#9a9184;font-size:12px;border-top:1px solid #ece7df;padding-top:20px;line-height:1.7;\"><strong style=\"color:#4a453e;\">Prodejce:<\/strong> MB AUVELLE<br>\nI\u010cO: 308020367<br>\nRegistra\u010dn\u00ed adresa: &#381;vaig&#382;d&#382;i&#371; g. 4, Radiki&#371; k., LT-54347 Kauno r., Litva<br>\n<a href=\"mailto:info@annika.jewelry\" style=\"color:#9a9184;\">info@annika.jewelry<\/a> &middot; +370 615 42474<\/p>\n<p style=\"margin:0;color:#9a9184;font-size:12px;\">&copy; 2026 Annika. V\u0161echna pr\u00e1va vyhrazena.<\/p>\n<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>WE&#8217;RE HERE TO HELP We want you to love your jewelry you got from us. If something isn&#8217;t right, we&#8217;ve made returning items as simple as possible. \u00a0 HOW LONG DO I HAVE TO RETURN? You have 30 days from delivery to return your items. This includes the standard 14-day EU cooling-off period plus an extra 16 days because we want you to be completely happy with your purchase. \u00a0 STARTING YOUR RETURN Ready to return something? Here&#8217;s how: Email us at info@annika.jewelry with your order number Tell us which items you&#8217;re returning and why We&#8217;ll send you a return form and instructions Pack up your items carefully (original packaging works best) Include the completed return form Ship it to the address we provide Remember to let us know within the 30-day window, and then ship your items back within 14 days after that. \u00a0 WHAT CAN I RETURN? We accept returns when: Items are unworn and in perfect condition Tags and protective coverings are still attached You&#8217;ve included all packaging, certificates, and documentation \u00a0 WHAT ABOUT SHIPPING COSTS? You&#8217;ll need to cover the return shipping costs unless we made a mistake (like sending the wrong item or if something arrived damaged). Pro tip: Use a tracked shipping service so we can both follow your return&#8217;s journey. \u00a0 THINGS WE CAN&#8217;T TAKE BACK A few exceptions to our return policy: Custom or personalized jewelry Items with broken hygiene seals Digital products or gift cards Items marked as &#8220;final sale&#8221; \u00a0 GETTING YOUR MONEY BACK After we receive your return, we&#8217;ll: Inspect the items Email you to confirm your refund is approved Process your refund within 14 days You&#8217;ll receive your refund through the same payment method you used to buy the item. We&#8217;ll refund both the item price and standard shipping if you&#8217;re returning your entire order. \u00a0 WANT SOMETHING DIFFERENT INSTEAD? If you&#8217;d like a different size or style, the fastest way is to: Return your current item using this policy Place a new order for what you want This gets your new jewelry to you as quickly as possible. \u00a0 RECEIVED SOMETHING DAMAGED? If your jewelry arrives damaged or defective: Email us within 48 hours Send photos showing the issue We&#8217;ll arrange a return and either refund or replace it at no cost to you \u00a0 STILL WAITING FOR YOUR REFUND? If it&#8217;s been more than 21 days since we confirmed your refund: Check with your bank or credit card company first (sometimes refunds take time to appear) If it&#8217;s still not showing up, email us. \u00a0 NEED MORE HELP? Have questions? Just email our friendly team at info@annika.jewelry. \u00a9 2026 ANNIKA. All rights reserved.<\/p>","protected":false},"author":8,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_glsr_average":0,"_glsr_ranking":0,"_glsr_reviews":0,"footnotes":""},"class_list":["post-9966596119634","page","type-page","status-publish","hentry","post-no-thumbnail"],"_links":{"self":[{"href":"https:\/\/annika.jewelry\/cs\/wp-json\/wp\/v2\/pages\/9966596119634","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/annika.jewelry\/cs\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/annika.jewelry\/cs\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/annika.jewelry\/cs\/wp-json\/wp\/v2\/users\/8"}],"replies":[{"embeddable":true,"href":"https:\/\/annika.jewelry\/cs\/wp-json\/wp\/v2\/comments?post=9966596119634"}],"version-history":[{"count":23,"href":"https:\/\/annika.jewelry\/cs\/wp-json\/wp\/v2\/pages\/9966596119634\/revisions"}],"predecessor-version":[{"id":9966596123999,"href":"https:\/\/annika.jewelry\/cs\/wp-json\/wp\/v2\/pages\/9966596119634\/revisions\/9966596123999"}],"wp:attachment":[{"href":"https:\/\/annika.jewelry\/cs\/wp-json\/wp\/v2\/media?parent=9966596119634"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}